Effective November 1, 2004, Balance Day Spa will require a credit card or gift card deposit to guarantee all appointments for services and packages. This type of policy is standard in the spa industry for both day spas and destination spas. In the event of a cancellation of less than 24 hours or "no-show" for any or all services, the credit card or gift card on file will be charged a half fee for all services canceled. For group bookings, one credit card number may be given to secure the appointments but will be charged for any cancellations or no-shows within the group. This policy has been established to insure that our service providers are compensated for the time they set aside for our clients and their guests ahead of other clients. Without proper notice of cancellations, these service providers are unable to rebook these appointments with other clients.

Please schedule your appointments with care and be sure to give 24 hours notice on all cancellations or service changes.  We greatly appreciate your understanding and cooperation!